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New Jobs and Job Titles

There are changes afoot in the corporate world -- jobs and job titles are evolving. Work-at-home jobs are becoming more mainstream and less of a rip-off. Companies are relying on WAH people who go beyond the older opportunities. Tech companies that already have a trained cadre of professionals who know the ropes are starting to staff their (old) support staff positions with (new) success staff who often work from home and on flex time. Some companies are very aggressively working with part-timers and are even proiding benefits.


The changes in structure and terminology are also moving into the educational world as shown in this article from the New York Times.


Maybe this is all part of the evolution of technology and the world it touches as the New York Times discusses here

Here are a few of the opportunities and new vocabulary. Jesse and Joe will be talking about the topic on The Roundtable Febriarury 25, 2020 at 11:30 AM.

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Microsoft WAH Support

Apple At Home Advisor

At-home advisors often work together with success teams


Essential Guide to Customer Success

New Terminology: Customer Success


One of the new tools

Trump's Digital Advantage is Freaking Out Democratic Strategists (NY Times)

Second Digital Divide

Join Jesse and Joe Donahue Friday, January 31, 2020 at 11:30 AM on WAMC Public Radio for the Northeast as they talk about a new digital divide–what it is, what it's all about, and how it affects you and the web.


Wikipedia: Digital Divide:
"A digital divide is any uneven distribution in the access to, use of, or impact of Information and Communication Technologies (ICT) between any number of distinct groups. These groups may be defined based on social, geographical, or geopolitical criteria, or otherwise"


We've been focusing on digital divides as they affect people and their access to technology. There's another one lurking around which affects how people use technology — not whether or not they have access to it. Here are some of the issues and questions that are raised:


Are "early adopters" of Internet technologies still leading the use of technology?


What are some of the new digital divide markers?

  • spreadsheets vs data visualization (like Tableau)
  • dealing with subscriptions
  • security issues (the difference between targeting hacking and opportunistic hacking)
  • email vs messages and apps
  • sign-up sheets vs data collection (like geofencing)
  • PDF/websites vs social and digital media
  • statistics vs data science
  • adopting the cloud
  • communicating issues that may be embedded in documents

When will the next digital divide occur and what will it be? (bullet points above incorporated into legal issues?)

New Year, new blog.

We've moved – the blog has a new home ( and a new look.